COVID-19 Updates
Following the recent outbreak of the Coronavirus and this period of uncertainty we are working hard to ensure that we deliver as much business continuity as possible and are currently still operating our delivery services whilst still ensuring we follow all current Government guidance. From the 24th March 2020, we will no longer deliver into the home. Our crews will either deliver to the doorstep or to a nominated safe place. We will not be able to collect any items for returns at this time.
Please view our updates below. For further information please visit our Coronavirus Updates post on our blog.
What services are affected?
Delivery into the Home
Products will no longer be delivered to a room of choice, instead, we will be carrying out doorstep deliveries.
In-Home Services
Delivery crews will no longer be completing services such as unpacking, packaging removal or assembly.
Signature Delivery
Customers will no longer be asked to sign, our deliveries are now signatureless.
Collections
We will no longer be collecting any goods for return at this time.
ROI Service Update - Tuesday 31st March, 2020
The IBEC (Irish Retail Consortium) and the Irish Government have made the decision to overturn the suspension of the delivery of all non-essential retail goods. Therefore, deliveries to the Republic of Ireland will continue as normal.
These deliveries will be on a doorstop only basis.
Also continuing on a doorstop only basis are deliveries to the following:
- Isle of Man
- Northern Ireland
- Scottish Offshore Islands
- Isle of Wight
Collections Update - Monday 30th March, 2020
With effect from today, we will be stopping customer collections, returns and swap out including the recycling of old products until further notice.
Service Update - Thursday 26th March, 2020
In accordance with the latest Government and Public Health England advice, our crews will be delivering to doorstep only and will not be able to collect any items for return. As part of these changes, our crews will knock at your door then step away giving you the opportunity to check your delivery.
Service Update - Tuesday 24th March, 2020
From the 24th March 2020, we will no longer deliver into the home. Our crews will either deliver to the doorstep or to a nominated safe place.
Service Update - Monday 23rd March, 2020
Following the Prime Minister's update, ArrowXL is looking at ways to further protect the welfare of your our crews and customers whilst maintaining our services.
We are now taking the next step with immediate effect which will be to deliver to doorstep or customer nominated safe place. No product will be left without customer agreement.
All collections will be required to be presented to the door step or a safe place by your customers. If possible customers are requested to wipe down/disinfect products for collection.