A Bit About Us

We are the UK's largest multi-user 2-Man Home Delivery Specialist, delivering around 7,000 orders every day.

Why Choose ArrowXL?

Market Leader

We are the leading shared-user 2-man home delivery company in the UK. We deliver 2 million consignments per year and we are growing.

Relevant Expertise

With a 25 year history, we have performed over 20 million deliveries on behalf of leading retailers and manufacturers. Our business commitment is to client management and partnership, developing solutions to meet the changing needs of the retail industry, investing in new technology and services.

Customer Service

Our service delivery teams will, in many cases, be the only face to face interaction your customer has through their whole journey from order to delivery. That's why our colleague development and engagement programme, PRIDE (Personal Responsibility in Delivering Excellence) is at the heart of our business. Our teams understand the emotional and financial value of the products and services we are delivering on your behalf and the part they play in upholding your reputation.

National Coverage

With our network of hubs, home delivery vehicles, and off-shore service, our sheer scale enables us to provide unrivalled coverage and frequency of visits.

Extensive Service Offering

With 6-day delivery and collections, Monday to Saturday, we complement these with our in-home services, such as washing machine connection and TV bed assembly, providing you with market differentiation and profit enhancement opportunities.

7,000

Orders per day 6 days a week

2.3M

deliveries last year

500

Strong customer experience team

Our purpose is to delight our clients by making customers feel special

The complete customer contact strategy

Straight from purchase, customers get access to a whole suite of self serve and customer service options to make sure every customer have what they need.

Map
Download the guide to the ArrowXL service provision and offering

Meet the team

Here at Arrow XL we put a lot into the way we do things and how we work. So we want you to meet some of the people behind the scenes.

Charlie Shiels
Charlie Shiels

Chief Executive Officer

People are the core of our business. At Arrow XL we create a supportive environment, empowering and enabling people to grow. We create the opportunity for them to deliver great customer service, even beyond any levels that we might set, in the knowledge that one person can make an extraordinary difference to your customer.
Paul Tyson
Paul Tyson

Commercial Director

Our clients are the lifeblood of our business, and it is my role to ensure we are delivering the services their customers require. I work with clients to develop new solutions which allow them to fulfil their business requirements. My team are also responsible for developing new relationships and ensuring existing clients are looked after.
Peter Scraton
Peter Scraton

People and Support Services Director

I am accountable, with my team, for the development and delivery of a fit for purpose people plan that supports and delivers our business objectives. In addition to this, I lead our Health and Safety, Facilities and Compliance Functions. I am proud to work for Arrow XL and to be part of a team that is building a great business.
Michelle Liptrot
Michelle Liptrot

Transformation Director

My focus is to ensure Arrow XL's strategic business plan translates into specific deliverables that meet the needs of our business, our colleagues and our clients. Our aim is to bring all the elements of change together into one plan that delivers continuous improvement, drives growth and improves capability, ultimately ensuring the customer receives the best service in the 2-man market.
Chris White
Chris White

Customer Experience Director

‘Customer service’ and ‘partnership’ with our clients are not simply warm words, they are the motivating factors in my working day and the driving force moving our business forwards. Whilst the market is ever changing, the constant from our teams is the desire to make the delivery action as simple and effective as possible for the end consumer. Looking after the consumer means we are looking after our client.
Download the guide to ArrowXL's Platinum Service