We are the leading shared-user 2-man home delivery company in the UK. We deliver 2 million consignments per year and we are growing.
With a 25 year history, we have performed over 20 million deliveries on behalf of leading retailers and manufacturers. Our business commitment is to client management and partnership, developing solutions to meet the changing needs of the retail industry, investing in new technology and services.
With our network of hubs, home delivery vehicles, and off-shore service, our sheer scale enables us to provide unrivalled coverage and frequency of visits.
With 6-day delivery and collections, Monday to Saturday, we complement these with our in-home services, such as washing machine connection and TV bed assembly, providing you with market differentiation and profit enhancement opportunities.
Straight from purchase, customers get access to a whole suite of self serve and customer service options to make sure every customer have what they need.
Here at Arrow XL we put a lot into the way we do things and how we work. So we want you to meet some of the people behind the scenes.
Chief Executive OfficerArrow XL is a business built on excellence and going the extra mile to provide a fantastic service for its customers. Working in partnership with our clients I am committed to continuous improvement, shaping new and exciting services that will ensure that Arrow XL lead the way to delight every consumer who experiences our service and provide our clients with competitive advantage.
Commercial DirectorOur clients are the lifeblood of our business, and it is my role to ensure we are delivering the services their customers require. I work with clients to develop new solutions which allow them to fulfil their business requirements. My team are also responsible for developing new relationships and ensuring existing clients are looked after.
People and Support Services DirectorI am accountable, with my team, for the development and delivery of a fit for purpose people plan that supports and delivers our business objectives. In addition to this, I lead our Health and Safety, Facilities and Compliance Functions. I am proud to work for Arrow XL and to be part of a team that is building a great business.
Transformation DirectorMy focus is to ensure Arrow XL's strategic business plan translates into specific deliverables that meet the needs of our business, our colleagues and our clients. Our aim is to bring all the elements of change together into one plan that delivers continuous improvement, drives growth and improves capability, ultimately ensuring the customer receives the best service in the 2-man market.
Chief Operations OfficerPeople are the core of our business. At Arrow XL we create a supportive environment, empowering and enabling people to grow. We create the opportunity for them to deliver great customer service, even beyond any levels that we might set, in the knowledge that one person can make an extraordinary difference to your customer.
Customer Experience Director‘Customer service’ and ‘partnership’ with our clients are not simply warm words, they are the motivating factors in my working day and the driving force moving our business forwards. Whilst the market is ever changing, the constant from our teams is the desire to make the delivery action as simple and effective as possible for the end consumer. Looking after the consumer means we are looking after our client.