Providing your customers with the home delivery experience they deserve can be an arduous task - but it doesn't have to be. Our wide range of service options and additional in-home services can bring you one step closer to providing your customers with an exceptional delivery experience.
Contact us today
If you'd like to contact us regarding any of the services we provide, enquire now and one of our team will be in contact.
Services and Proposition
We pride ourselves on the variety of bespoke services we provide our clients. With services to suit every business need, we are confident that we'll be able to provide you with a home delivery solution that answers yours and your customer's needs.
Our standard offerings include Next-Day, Nominated Day, and Diary Booking. Additional in-home services can be provided based on your product type and the delivery experience you wish your customers to receive.
Next-Day
Certainty
Our Next-Day offering provides delivery on the next working day and is available 6 days of the week. This service is ideal for high-ticket items, and white goods that require fast delivery for household emergencies.
Nominated Day
Convenience
Our Nominated Day offering allows your customers to receive their delivery within a set period, which is typically 48 hours. A great service for products categorised as "needed but not in a hurry" such as fitness equipment, and cycling equipment.
Diary Booking
Choice
Our most popular offering, Diary Booking provides your customers with the power to book a delivery date that is suitable for them at a point in the near future. It's simple and intuitive - that's all there really is to it.All Our Services Provide
Pre-Delivery Communication
We contact all your customers throughout the delivery journey to ensure they're kept informed. Communications include email and SMS; with voice contact should we need to.
Personal Delivery Team
Our deliveries aren’t just about meeting you at the front door, we give your customers the names of our delivery teams and their delivery sequence number to await their arrival.
Delivery Team Pre-Call
Keeping customers in the know - our delivery team will call customers whilst en route to their property. This ensures that they're ready and waiting to take delivery.
Live Dynamic Tracking
Using our tracking web app askAXL, your customers can track their delivery in real-time throughout the day.
Two-Hour Delivery Window
Your customer will receive an SMS and email with their two-hour time slot the day before their delivery.
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Additional In-Home Services
Room of Choice (Standard)
All our deliveries include delivery to the room of choice as standard.
Unpack & Inspection
For extra peace of mind, our delivery teams can unpack your customer's product and inspect it upon delivery.
Packaging Removal & Recycling
Provide your customers with the option of packaging removal which also includes recycling of materials at our hubs.
Appliance Connect & Disconnect
Our delivery teams are trained to conduct basic connect and disconnect on a variety of appliances including freestanding washing machines.
End-of-Life Recycling
We recycle a large proportion of end-of-life products including upholstery, beds, mattresses, and furniture.
WEEE Recycling
We can provide a collection service for a variety of products and dispose of them under Waste Electrical and Electronic Equipment regulations. Products can then be recycled appropriately with one of our partners - reducing the amounts incinerated or sent to landfill sites.
Lite Assembly
For those finishing touches, we can provide lite assembly such as feet on sofas to cushion plumping - tell us what you require.
Plug & Play
Provide your customers with those little extras when it comes to electricals. Our basic plug & play service includes TV stand installation and plugging in of devices.