"Arrow XL" is the trading name of Arrow XL Limited.
At Arrow XL we respect your privacy and we are committed to processing personal information of our customers securely and in a way that is compliant with our legal obligations.
This Policy explains how Arrow XL will use any personal information that we may collect about you when you use our website, applications, or when you use or are the recipient of our services.
References to "the Website" are to www.arrowxl.co.uk, to the careers and application portal, or to our interactive booking and tracking application “AskAxl”.
In running and maintaining our services, Arrow XL may collect personal information when:
This may include information which is recorded on items being delivered to you by Arrow XL or where you have provided information to Arrow XL when you have:
We may collect the following types of information:
Arrow XL uses the information that we collect in order to provide a service and all information is processed in accordance with the Data Protection Act 1998 and other applicable laws. Arrow XL collects your personal information to:
If you call any of our customer service telephone numbers, Arrow XL may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
Arrow XL will not provide or sell your data to any third party where you have not provided your consent to do so.
Arrow XL collects personal information:
Customers’ personal information may be accessed by or provided to:
Arrow XL may be required to disclose certain personal information because it is required to by law or for the purposes of legal proceedings.
In operating our services, it may become necessary to transfer the data that we collect from you to third parties and business partners who are located outside of the European Economic Area (EEA), for support, processing or maintenance purposes. Any such transfer of information will only be in connection with the services that Arrow XL provides and Arrow XL will ensure that the information is protected to a level which meets the requirements of UK law.
By providing your data to us you agree to this transfer taking place.
Arrow XL is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared, disclosed, lost or destroyed. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of any personal information and Arrow XL is committed to ensure that:
In accordance with the Data Protection Act, you have the right to access any information that we hold relating to you. Requests must be made in writing Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised parties.
If you find that any information about you is inaccurate, then you will have the right to have your information amended and/or erased.
Arrow XL currently does not conduct any form of direct marketing targeted at our customers though we may ask you for feedback on the performance of our services.
Should this change, prior to collecting any information for marketing purposes, Arrow XL will notify you of its intended use for any such purposes. You can exercise your right to not have your information utilised for marketing purposes by contacting our Information Security Team and request for your personal information not to be used in this way.
For requests, complaints or queries relating to the use of your personal information please contact the
Information Security Team. To contact the team please write to:
4 The Fort
Walthew House Lan
0333 212 1708