Ratings are high for ArrowXL

We value all customer feedback at ArrowXL. That’s why we’re delighted to be awarded an ‘excellent’ 9.2 out of 10 rating by online consumer review website Trustpilot.


Since we were listed on Trustpilot in 2014, out of more than 8,100 customer reviews over 82% have given ArrowXL a full five-star rating, the highest of any UK mainstream carrier.

Trustpilot allows customers to leave honest, unbiased reviews and share experiences about companies they have purchased from recently.

Latest five-star comments praise us for ‘excellent friendly and timely service,’ and ‘first class delivery from people who seem to have the customer’s interest as a priority.’


“This is fantastic news,” says CEO Ian Howell. “It means we are officially an ‘excellent’ five-start rated business. It has taken two years to get to 9.2 and we are proud of our achievement as we continue to drive our service forwards.

“Our excellent rating confirms we are a trustworthy brand and reflects our relentless efforts to deliver our promise, which is ‘to delight our clients by making our customers feel special’.

“Trustpilot is a great tool for enabling us to monitor positive and negative feedback on our services. It helps us to constantly review and improve best practice and customer service.”


It follows an exceptional year last year having been widely recognised for outstanding service, innovation, efficiency and quality by leading industry experts.

We were crowned ‘Home Delivery Operator of the Year’ and won ‘Best Use of Technology’ in this year’s prestigious Motor Transport Awards.

And we were a double winner in Retail Week’s Supply Chain Awards and Tech & Ecomm Awards.


All press related enquiries should be directed to:

ArrowXL Press Enquiries
Email: [email protected]