Naturewall Selects ArrowXL for Nationwide Home Deliveries

We are delighted to announce that ArrowXL has been selected by Naturewall, the UK’s leading SlatWall manufacturer, as their chosen delivery partner. As part of this exciting new contract, we will be delivering thousands of Naturewall’s contemporary and sustainable wall panels to customers’ homes across the UK every month.

Naturewall, established in 2018, has quickly made its mark by transforming residential and commercial spaces with modern, eco-friendly wall panels that offer both style and functionality. As their demand continues to grow, they turned to ArrowXL to provide a reliable and scalable delivery solution that aligns with their values of quality and customer service.

At ArrowXL, we specialise in two-person home delivery, providing a seamless service that guarantees products arrive safely and on time. Under this new partnership, we’ll be managing the end-to-end delivery process for Naturewall, ensuring that their customers receive not only high-quality products but also an exceptional delivery experience.

Enhancing the Customer Experience

We know how important it is for customers to feel informed and in control of their deliveries, which is why Naturewall customers will benefit from our personalised communication services, including email and SMS updates. Additionally, our ‘askAXL’ web app offers real-time order tracking, allowing customers to follow their deliveries from dispatch to doorstep with complete transparency.

For Naturewall, visibility is key. Through our Sugar CRM system, the Naturewall team will have full access to vital logistics data such as delivery times, fulfilment rates, and customer feedback. This enables them to maintain a clear view of their delivery performance, helping them ensure a consistent and reliable service for their growing customer base.

Philip Brown, Managing Director at Naturewall, commented

“We were looking for a reliable two-person delivery service that would provide us with competitive rates and more importantly consistent service levels. We’ve worked with delivery partners in the past who have failed to meet our expectations but Arrow’s commitment to service excellence has been evident since the contract mobilisation.”

Supporting Growth and Sustainability

At ArrowXL, we are proud to support Naturewall’s growth by providing a service that reflects our shared values of quality and sustainability. With our extensive expertise in two-person delivery and our nationwide reach, we are ideally positioned to enhance their logistics operations and customer journey.

Allan Pape, Business Development Manager at ArrowXL, added:

“Our expertise in two-person delivery means we are perfectly placed to support Naturewall’s growth and enhance their customer journey. We share their values of quality and sustainability and look forward to working together”

As Naturewall continues to grow, we’re excited to be part of their journey, ensuring their innovative wall panels are delivered efficiently and reliably to homes across the UK.

Interested in transforming your home with Naturewall’s stylish and sustainable wall panels? Visit Naturewall’s website to explore their stunning product range.

Looking for a reliable two-person delivery service to support your business? Get in touch with ArrowXL’s sales team today and discover how we can enhance your delivery operations.

About ArrowXL

As the leading 2-person shared user home delivery specialist in the UK, ArrowXL delivers over two million customer orders every year. We are committed to innovation and continuous improvement - investing in technology, new services and training.

Get In Touch