Scaling Delivery to Meet Rapid Growth

As Flamme’s business took off, so did the need for a robust delivery partner capable of managing the increased demand. Delivering high-value, bulky electric fireplaces safely and efficiently to homes across the UK presented its own unique logistical challenges. Flamme needed a delivery solution that could not only handle the complexities of the last-mile but also maintain their impeccable 100% customer satisfaction rate.

ArrowXL’s Tailored 2-Person Delivery

ArrowXL stepped in to provide a seamless logistics and delivery solution, tailored specifically to Flamme’s needs. From warehousing and route planning to real-time tracking and white-glove delivery, ArrowXL ensured that every electric fireplace reached its destination in perfect condition, delivering the kind of premium experience that Flamme’s customers expect.

During a visit to ArrowXL's depot, Flamme’s Will Stonier witnessed firsthand the efficiency and scale of ArrowXL’s operations. Our tour showcased critical elements that underpin our logistics expertise:

• State-of-the-Art Warehousing: ArrowXL’s warehousing solutions offered the space and technology required to store and dispatch Flamme’s electric fireplaces efficiently, ensuring they were kept in perfect condition throughout the process.
• Precise Loading Protocols: We highlighted our meticulous loading practices, designed to ensure that each delivery was safely secured and handled, minimising the risk of damage in transit.
• Sustainable Recycling Initiatives: As part of ArrowXL’s commitment to sustainability, we demonstrated our recycling programmes, which are designed to reduce waste and offer responsible disposal solutions.
• Continuous Staff Training: To maintain the highest delivery standards, ArrowXL places significant emphasis on staff training, ensuring that our teams are equipped to handle Flamme’s products with care and precision.

Will Stonier of Flamme notes:

"Since starting in January 2021, we've grown rapidly, far exceeding our initial expectations. It's been an exhilarating journey, leveraging online platforms to reach our customers. ArrowXL has been instrumental in navigating the complexities of delivery and logistics, ensuring our electric fireplaces reach homes across the UK safely and efficiently. Their support has been pivotal in our success, helping us maintain a 100% customer satisfaction rate by delivering high-value products without a hitch."

Exceeding Expectations

Since partnering with ArrowXL, Flamme has enjoyed a seamless delivery operation that has supported their rapid business expansion. The partnership has been instrumental in ensuring that Flamme’s electric fireplaces are delivered on time, in perfect condition, and with a customer service experience that matches the quality of their products.

The partnership between ArrowXL and Flamme is a shining example of how two companies, united by a common goal of excellence, can deliver an outstanding experience to customers. Together, we are not just delivering products; we are delivering warmth, comfort, and satisfaction to homes across the UK. ArrowXL is proud to support Flamme’s continued success, ensuring that their customers receive the exceptional service and quality they deserve.

With ArrowXL’s dedicated support, Flamme is well-equipped to continue their growth, knowing that their logistics and delivery needs are in expert hands. This partnership has proven that when the right delivery solution is in place, business growth and customer satisfaction go hand in hand.