Reaching Every Postcode: Why ArrowXL’s Hub & Outbase Model Delivers True Nationwide Coverage
In today’s competitive logistics landscape, plenty of delivery providers claim to offer “UK-wide coverage.” But what does that mean when it comes to service levels, and limitations when it comes to rural or remote locations.
At ArrowXL, we’ve taken a different approach. Our nationwide delivery promise is built on substance – a strategically designed network of central hubs and eight outbases, giving us the ability to deliver to 100% of UK postcodes with consistency, care, and precision.
A Network Designed for Consistency, Not Just Convenience
ArrowXL operates from seven main hubs across the UK, supported by eight outbases strategically placed to maximise reach and efficiency. This model ensures that we don’t just say we can deliver nationwide – we actually can, and do.
Our hubs handle high-volume consolidation, sortation, and strategic routing, while our outbases extend our operational footprint into areas that other carriers often consider cost-prohibitive. Whether it’s a home in central London or a cottage in the Scottish Highlands, our network is structured to provide the same level of premium, two-person service.
Why It Matters to Retailers – and Their Customer
What does this infrastructure mean in real terms?
- Faster, more reliable lead times – even in remote or rural areas.
- Minimised risk of failed deliveries – fewer handovers between partners or depots means more control over each item’s journey.
- Greater flexibility – from real-time updates to rescheduled slots, customers get the experience they expect, regardless of location.
When a customer receives a delivery through ArrowXL, they’re getting a consistent experience from start to finish – no matter where they live. That consistency builds trust not only in our service but in the retailers we support.
Agile and Scalable – Even During Peak Demand
Retailers need logistics providers who can scale up quickly and reliably – especially during seasonal peaks like Black Friday, Christmas, or clearance periods. Our outbase model allows us to distribute workload intelligently, deploy additional capacity where needed, and maintain high service levels even under pressure.
This structure also supports niche requirements, such as large or bulky items, deliveries requiring extra care, or homes with difficult access. Our delivery crews are trained for in-home placement, lite assembly, and removal – and our network ensures they’re reaching every doorstep equipped and ready.
Proven Performance Across the UK
We complete thousands of deliveries each day across the length and breadth of the UK, all tracked in real-time and supported by our centralised customer service team. Despite a complex operational landscape, we consistently maintain a high first-time delivery success rate and strong Net Promoter Scores – a direct reflection of the care and planning that goes into every journey.
We’ve delivered through storms, to islands, up high-rises, and into tight, rural lanes. Our network is tested, proven, and built for the long haul.
Infrastructure That Keeps Promises
At ArrowXL, we believe infrastructure should underpin the promises we make. That’s why our investment in main hubs and local outbases is about more than geography. It’s about reliability, scalability, and doing the job properly the first time.
Because when you’re delivering on behalf of a brand, every postcode matters.
About ArrowXL
As the leading 2-person shared user home delivery specialist in the UK, ArrowXL delivers over two million customer orders every year. We are committed to innovation and continuous improvement - investing in technology, new services and training.
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