Gallery Direct, the leading British based designed, manufacturer and worldwide distributor of furniture, home décor and accessories has chosen ArrowXL to support its in-house delivery teams.
Under the terms of the deal we will be responsible for around 7.5k deliveries each year to homes throughout the UK on behalf of Gallery Direct’s retail customers, supporting the company’s existing fleet. Products include large mirrors and furniture and will be delivered in line with our commitment to contactless delivery and social distancing. Deliveries will be made Monday to Saturday with items fully tracked and regular communication from the our Customer Experience team provided about the progress of the delivery.
Key objectives are to ensure a seamless customer experience from start to finish and create positive feedback which in turn will lead to repeat orders. In addition, Gallery Direct is keen to see limited damages, through careful handling undertaken by our experienced teams following historic issues with other third party carriers
Ciaran Aldous, operations director at Gallery Direct, said: “After reviewing and meeting with many third party carriers ArrowXL gave me the confidence that they could achieve the high levels of service we demand for our customers with a cost-effective solution. Their branded vehicles, uniformed drivers and trained crews mirrors what we are doing with our own delivery teams, making them a perfect fit.”
As the leading 2-person shared user home delivery specialist in the UK, ArrowXL delivers two million customer orders every year. We are committed to innovation and continuous improvement - investing in technology, new services and training.
About Gallery Direct
Established in 1973 as a small family run business, Gallery Direct has grown to become the leading British based designer, manufacturer and worldwide distributor of furniture, home décor and accessories, committed to offering the complete home furnishings solution.
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