Covid-19 Updates

ArrowXL's Latest COVID-19 Updates

Despite the latest lockdown measures across England and Scotland, ArrowXL can assure you that deliveries and collection throughout this period will continue.

Due to the lockdown in the Isle of Man, all deliveries will be doorstep only.

Please read our update in full further down this page.

For specific government information and guidance on currently restricted areas please visit the GOV.UK website.

Last Update: 6 January 2021

What services are affected?

Delivery into the Home

Our delivery teams will be carrying out dynamic risk assessments and all customers will receive a pre-call to ensure all parties are kept safe.

In-Home Services

Completion of in-home services is dependant on local restrictions within your delivery area. Please contact your retailer for additional information.

Signatureless Delivery

Customers will no longer be asked to sign, our deliveries are now signatureless. We will still need to take a photograph of the item in situ as proof of delivery.

Service Update - Isle of Man - Wednesday 6th January, 2021

 

Due to the strict lockdown that the Isle of Man will be entering from 00:01 on 7 January 2021, ArrowXL will not be able to enter a customers property during this time by law. ArrowXL will be moving to a strict doorstep only delivery policy whilst in lockdown.

This policy is subject to change and we will be continuously reviewing and amend as necessary.

Service Update - Lockdown in England and Scotland - Tuesday 5th January, 2021

As in previous lockdowns, ArrowXL can assure you that deliveries and collections throughout this period will continue.

Our delivery teams have successfully navigated the various regional restrictions and the “tier” system by performing dynamic risk assessments at the point of delivery.

These dynamic risk assessments will continue throughout this lockdown period, with our delivery teams also pre-calling all customers to explain our position and it is also an opportunity to receive crucial information regarding the properties we are visiting.

Delivery teams will make a judgement along with customers on the best solution. Our teams will continue to wear the relevant PPE which is essential to keep themselves and our customers safe.

This policy is subject to change and we will be continuously reviewing and amending as necessary.

Service Update - Lockdown in England - Thursday 5th November, 2020

Further to the Prime Ministers announcement on Saturday 31 October which confirmed a national lockdown for England from Thursday 5 November until Wednesday 2 December, ArrowXL can assure you that deliveries throughout this period will continue.

Our delivery teams have successfully navigated the various regional restrictions and the “tier” system by performing dynamic risk assessments at the point of delivery.

These dynamic risk assessments will continue throughout this lockdown period, with our delivery teams also pre-calling all customers to explain our position and it is also an opportunity to receive crucial information regarding the properties we are visiting.

Delivery teams will make a judgement along with customers on the best solution. Our teams will continue to wear the relevant PPE which is essential to keep themselves and our customers safe.

This policy is subject to change and we will be continuously reviewing and amending as necessary in the following weeks.

Service Update - Local Restrictions Update - Wednesday 16th September, 2020

At ArrowXL the health and safety of our customers and our delivery teams is our highest priority. As a result of an increase in the ‘R’ rate in pockets of the U.K and the implementation of local lockdowns, not all services are currently available in all delivery areas. Whilst local restrictions are in place we may revert to doorstep delivery only. Your delivery crew will update you when pre-calling prior to delivery. Please note we have implemented signatureless delivery whereby our crews will sign the POD on your behalf once the delivery is made.

For specific government information and guidance on currently restricted areas please visit the GOV.UK website.

Thank you for your understanding.

Service Update - Local Restrictions - Friday 31st July, 2020

In line with current Government guidance and following the announcement on Thursday 30th July, the following areas will be doorstep delivery only: Greater Manchester, East Lancashire and parts of West Yorkshire.

Affected local areas within Leicester will continue to be doorstep delivery only.

For additional information on local restrictions, please visit the GOV.UK website.

Service Update - Room of Choice - Monday 20th July, 2020

From today our delivery teams will deliver into your room of choice. You will be asked to remain socially distanced, 2 metres or more, whilst the delivery is in progress.

If you prefer, the delivery crew can still leave your delivery on the doorstep.

ROI Service Update - Tuesday 31st March, 2020

The IBEC (Irish Retail Consortium) and the Irish Government have made the decision to overturn the suspension of the delivery of all non-essential retail goods. Therefore, deliveries to the Republic of Ireland will continue as normal.

These deliveries will be on a doorstop only basis.

Also continuing on a doorstop only basis are deliveries to the following:

  • Isle of Man
  • Northern Ireland
  • Scottish Offshore Islands
  • Isle of Wight
Service Update - Collections - Monday 30th March, 2020

With effect from today, we will be stopping customer collections, returns and swap out including the recycling of old products until further notice.

Service Update - Doorstep Delivery - Thursday 26th March, 2020

In accordance with the latest Government and Public Health England advice, our crews will be delivering to doorstep only and will not be able to collect any items for return. As part of these changes, our crews will knock at your door then step away giving you the opportunity to check your delivery.

Service Update - Room of Choice - Tuesday 24th March, 2020

From the 24th March 2020, we will no longer deliver into the home. Our crews will either deliver to the doorstep or to a nominated safe place.

Service Update - Monday 23rd March, 2020

Following the Prime Minister's update, ArrowXL is looking at ways to further protect the welfare of your our crews and customers whilst maintaining our services.

We are now taking the next step with immediate effect which will be to deliver to doorstep or customer nominated safe place. No product will be left without customer agreement.

All collections will be required to be presented to the door step or a safe place by your customers. If possible customers are requested to wipe down/disinfect products for collection.