COVID-19 Updates

Following the recent outbreak of Covid-19 (Coronavirus) and this period of uncertainty we are working hard to ensure that we deliver as much business continuity as possible and are currently still operating our delivery services whilst still ensuring we follow all current Government guidance. From the 20th July 2020, we will deliver into your room of choice. They will ask you to remain socially distanced whilst they perform the delivery. If you prefer, the crew can leave your delivery on the doorstep.

What services are affected?

In-Home Services

Delivery crews will no longer be completing services such as unpacking, packaging removal or assembly.

Signature Delivery

Customers will no longer be asked to sign, our deliveries are now signatureless.

Collections

If you are awaiting a collection, please contact your retailer for additional information.

Service Update - Local Restrictions - Friday 31st July, 2020

In line with current Government guidance and following the announcement on Thursday 30th July, the following areas will be doorstep delivery only: Greater Manchester, East Lancashire and parts of West Yorkshire.

Affected local areas within Leicester will continue to be doorstep delivery only.

For additional information on local restrictions, please visit the Gov website.

Service Update - Room of Choice - Monday 20th July, 2020

From today our delivery teams will deliver into your room of choice. You will be asked to remain socially distanced, 2 metres or more, whilst the delivery is in progress.

If you prefer, the delivery crew can still leave your delivery on the doorstep.

ROI Service Update - Tuesday 31st March, 2020

The IBEC (Irish Retail Consortium) and the Irish Government have made the decision to overturn the suspension of the delivery of all non-essential retail goods. Therefore, deliveries to the Republic of Ireland will continue as normal.

These deliveries will be on a doorstop only basis.

Also continuing on a doorstop only basis are deliveries to the following:

  • Isle of Man
  • Northern Ireland
  • Scottish Offshore Islands
  • Isle of Wight
Service Update - Collections - Monday 30th March, 2020

With effect from today, we will be stopping customer collections, returns and swap out including the recycling of old products until further notice.

Service Update - Doorstep Delivery - Thursday 26th March, 2020

In accordance with the latest Government and Public Health England advice, our crews will be delivering to doorstep only and will not be able to collect any items for return. As part of these changes, our crews will knock at your door then step away giving you the opportunity to check your delivery.

Service Update - Room of Choice - Tuesday 24th March, 2020

From the 24th March 2020, we will no longer deliver into the home. Our crews will either deliver to the doorstep or to a nominated safe place.

Service Update - Monday 23rd March, 2020

Following the Prime Minister's update, ArrowXL is looking at ways to further protect the welfare of your our crews and customers whilst maintaining our services.

We are now taking the next step with immediate effect which will be to deliver to doorstep or customer nominated safe place. No product will be left without customer agreement.

All collections will be required to be presented to the door step or a safe place by your customers. If possible customers are requested to wipe down/disinfect products for collection.