Yellow & Amber warnings for Snow and Ice across parts of the UK from the Met Office are in place until Friday, 9th January.

 

Our Customer Experience team will contact customers with impacted deliveries and collections.

 

The safety of our delivery teams on the road and at a customer's property is paramount during these conditions.

ArrowXL is monitoring the situation closely, and customers will be kept updated with any changes to their delivery or collection.

 

Frequently Asked Questions

 

How do I know if I have a weather warning in my local area?

You can review weather warnings in your local area by visiting the Met Office website.

 

Will I be contacted if my delivery or collection doesn't go as planned?

Yes. Our Customer Experience team will be in contact if the route your delivery or collection is on is affected.

 

How do I know if my delivery or collection has been delayed?

All of our teams will pre-call you ahead of delivery or collection to inform you of any issues and provide an estimated time of arrival.

 

Do you have Frequently Asked Questions (FAQ) I can look at?

Yes. You can view our FAQ here on our tracking web app.

 

The FAQ didn't answer my question, how do I speak to a person?

Please go to our Customer Help page for ways to contact us directly.

 

I have a tracking number but no askAXL link yet.

You can go directly to our tracking web app, askAXL, to track your collection/delivery progress. You will need your tracking UPI and postcode ready to proceed.