News

High expectations!

High expectations!

Work has started on our new supersize 22m high bay that ultimately enables us to double our storage capability. We’re investing £1.7million in state-of-the-art racking solutions as part of a three-phased £multi-million warehousing expansion. Two thirds of the work is set to be complete in time for the Black Friday 25 November rush, with the final phase due to be finished by February. “The new high bay is fully racked and provides 17,000 pallet spaces, upgraded flooring, sprinkler system for fire prevention and lighting installations,” said Roddy Macdonald, head of operations North. Importantly, it means our Wigan warehousing centre will be dual purpose. Not only does it serve as our delivery hub providing deliveries to the Midlands and the North of …

Read More

New contact centre is a major boost

New contact centre is a major boost

Our focus on operational excellence has taken a leap forward for clients and customers. We’ve moved all customer contact operations in-house and created our own dedicated contact centre. The move has created 60 new jobs at Wigan HQ, with 20 more likely to follow before Christmas as demand peaks. The decision underlines our commitment to continuously enhance the quality of service to clients and make it much easier and faster to manage customer delivery calls. We’ve invested heavily in developing a highly trained, knowledge-based customer service team which will handle 1,800 telephone calls per day. Heading up the new operation is Kenny Shand who has been appointed head of customer contact. He brings ten years’ experience in running large scale retail operations, …

Read More