News

Rated ‘Excellent’ by Trustpilot

Rated ‘Excellent’ by Trustpilot

We value all customer feedback at ArrowXL. That’s why we’re delighted to be awarded an ‘excellent’ 9.2 out of 10 rating by online consumer review website Trustpilot. Since we were listed on Trustpilot in 2014, out of more than 8,100 customer reviews over 82% have given ArrowXL a full five-star rating, the highest of any UK mainstream carrier. Trustpilot allows customers to leave honest, unbiased reviews and share experiences about companies they have purchased from recently. Latest five-star comments praise us for ‘excellent friendly and timely service,’ and ‘first class delivery from people who seem to have the customer’s interest as a priority.’ “This is fantastic news,” says CEO Ian Howell. “It means we are …

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Record highs

It’s been an exceptionally busy start to the new year. With volumes up by 8% on last year over the peak period rush, again we saw record deliveries in January, that means 300,000 big and bulky items that had to be delivered right first time. Importantly, we expanded our peak season capacity by doubling storage capability at Wigan with our new 22m high bay, part of our £1.8m warehousing expansion completing in April. This major investment in infrastructure allows us to improve efficiency and strengthen our five-star service to retailers and their customers. Thanks to a huge team effort and the best technology available with our innovative customer order tracking services, I am proud that we rose to and met the challenges successfully. We’re now planning for Easter …

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ArrowXL appointed on VIP deliveries for Boori

ArrowXL appointed on VIP deliveries for Boori

High-end baby furniture brand Boori has appointed ArrowXL to handle all future ‘deliveries.’ The new three-year contract was awarded for our VIP service, Platinum Home Delivery. We will also provide warehousing at our centre in Enfield and deliver via the Platinum Home Delivery service to customers UK-wide. We expect to deliver and assemble nursery furniture purchased online or through a growing list of prestige UK retailers that stock the Boori brand. Lee Harrod, European MD at Boori, said: “We wanted a long term, strategic partner who understood how important our customer experience is from beginning to end. ArrowXL’s VIP service Platinum Home Delivery fits the bill perfectly.” Our specially trained two-man teams will deliver Boori’s high value …

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New Faces

We are delighted to announce a host of appointments across all areas of our business. Peter Scraton joined our executive team as People & Support Services Director, with responsibility for our 1,000-strong employees. Gary Tickle joins as Head of Financial Planning & Analysis along with Martin Pope as Head of Business Change. We’ve welcomed Andy Foster as General Manager Worcester and Kenny Shand is our new Head of Customer Contact with responsibility for ArrowXL’s recently launched contact centre at Wigan support centre. Gary Tickle Martin Pope

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Diary date!

Visit us on Stand 21 at ‘The Delivery Conference’ 2017, 31 January, Park Plaza Westminster Bridge, London SE1 7UT. We look forward to seeing you.

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