News

Charlie Shiels to head up ArrowXL

Charlie Shiels is to take the role of CEO at ArrowXL, on an interim basis, following the decision by Ian Howell to leave the business. Shiels joined ArrowXL as COO in February 2017 from DPD where he spent over 20 years, including 15 years on the Executive Board. He is widely recognised as a key driver in DPD’s success and is highly respected across the industry. ArrowXL’s Executive Team will report directly into Shiels as the business continues the next stage of its transformation...

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ArrowXL Enhances Service Proposition with £1.7 Million Investment in Wigan

ArrowXL, the UK’s leading two-man home delivery expert, has completed work on a £1.7m high bay pallet racking system at its warehouse in Wigan. The substantial investment doubles the existing capacity at the delivery hub and allows the firm to further strengthen its service proposition to retailers and manufacturers. The new 15-metre-high racking incorporates 17,000 pallet spaces, increasing the overall storage capacity at the warehouse to 34,000 spaces in total. Construction began last year and the new high bay racking system incorporates upgraded flooring, state-of-the-art lighting installations and sprinkler systems for fire prevention. The Wigan premises has served as one of the company’s network of specialist distribution centres since March 2013. As a result of …

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ArrowXL Recognised at Global Awards Ceremony

ArrowXL, the UK’s leading two-man home delivery expert, has won the 'Delivery On Demand' category at The World Post and Parcel Awards 2017, for its AskAxl web app. It beat off competition from around the globe and received the award at a prestigious gala evening held at at L’Hotel du Collectionneur in Paris. The AskAxl app is designed to provide Choice, Convenience, Certainty and Personalisation. It enables customers to select their delivery date at the checkout, or book delivery via 2-way SMS. It offers 2-hour timeslots as standard which are dynamically updated, reducing to just 30 minutes. A web-chat facility is available for customer questions and delivery detail amends and a visual web-app enables customers to track progress of the delivery vehicle. The names of the team …

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ArrowXL Operations Update

ArrowXL has re-commenced deliveries to consumers in the postcodes affected by our Worcester warehouse fire. We are now underway but there is a significant amount of orders to work through that will take some time to complete. We’re going as fast as we can to increase the delivery capacity at our temporary hub in Chepstow, however, the timeline to rearrange all affected consumer deliveries is not as short as we’d like. ArrowXL is very grateful for your patience until now, and we’ll be in touch as soon as possible to rearrange deliveries. This week, our site team is undertaking audits to validate the stock held on-site, and this should minimise any further disruption with deliveries. We expect to complete this activity and be back up and running to our normal delivery ...

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Media Statement on ArrowXL Worcester HUB, Blackpole, Worcester

There has been a major fire at the Worcester hub of ArrowXL, the UK’s leading two-man home delivery specialists. Fire crews are on site, and ArrowXL’s business continuity plan is in place. The 200,000 sq ft building has been evacuated and all colleagues have been accounted for and are safe and well, with the safety of our staff being our number one priority. Equally, plans are being finalised for our customers to move operations from Worcester to a group owned site. Around 150 to 200 staff are based at ArrowXL’s Worcester hub at any one time, which handles deliveries for Midlands and South West. ArrowXL’s Worcester hub has been operating since 1994. It is one of four hubs and 17 satellite bases. ArrowXL operate 230 delivery vehicles on the road six days a week.

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