CEO Update - 24.03.2020
From today, we will no longer deliver into the home. Our crews will either deliver to the doorstep or to a nominated safe place. Any item requiring collection will need to be moved by the customer to the doorstep and disinfected if possible. Our crews will advise customers to remain at a 2-metre distance from the delivery crew at all times and deliveries will not require customer signatures - crews will just need verbal authority from customers of successful completion.
CEO Update - 23.03.2020
From the 24th March 2020, we will no longer be unpacking and assembling products in the home. Our crews will advise customers to remain at a 2-metre distance from the delivery crew at all times and deliveries will not require customer signatures - crews will just need verbal authority from customers of successful completion.
CEO Update - 19.03.2020
Following the recent outbreak of the Coronavirus and this period of uncertainty we are working hard to ensure that we deliver as much business continuity as possible and are currently still operating our delivery services whilst still ensuring we follow all current UK Government, NHS and Public Health England (PHE) guidance.
At ArrowXL the health and safety of our customers and our delivery crews is our highest priority and we recognise that as our service is to deliver into the home, we need to make some changes to the way we normally operate.
Significant steps have been taken internally which include:
It is important to also note the steps we have taken with our delivery methods:
PHE has advised that people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, it is understood that these types of viruses do not survive long on objects such as parcels and packages.
Finally, as the coronavirus impact changes, we will update our policies and procedures to ensure we protect our colleagues and the customers we deliver to.
If you need to contact our service centre to discuss your delivery (for example to rebook) then please use one of the contact methods on your delivery tracking.
Thank you for your understanding.