delivery and collection

 
Green: Next Day, 2 Day, 3 Day and Diary Booking Service
Purple: Delivery and Collection within 5 days
Blue: Delivery and Collection within 10 days
Out of Area: Download PDF for full details
  • We offer a fully tracked delivery, collection and product exchange service 6 days a week, Monday to Saturday. In using our contact strategy, your customer is kept up to date about their delivery every step of the way.

  • With our comprehensive in-home service offering we can provide service solutions to offer your customer choice and convenience, whether that is installing a new tumble dryer and taking the old one away and disposing it under WEEE regulations, or fixing castors to a sofa. We give your customer a personal service and offer you market differentiation.

  • Your customer can book their selected date for delivery at the time of order, whether they are shopping online, in-store or on the telephone with Your Contact Centre team. Or, we can manage the diary booking service for you with your customer directly, it's your choice.

  • We offer deliveries and collections to UK off-shore too – see our ‘Out of Area’ service.

electronic signatures

  • We provide electronic date and time stamped proof of delivery and customer signature, captured as standard, for every delivery – you can see the date and time the customer accepted their delivery and an image of their signature, all available to you via our secure client portal.

  • Our electronic proof of delivery provides real-time certainty of delivery, increasing customer satisfaction and eliminates paperwork, reducing administration.

customer returns and exchanges

  • In the world of internet shopping, returns are a fact of life, and customers choose to buy from retailers who make returns easy.

  • We make this as simple as possible with a range of return and exchange services, including disassembley and WEEE disposal.

  • You can select the date for the return, or we can manage the booking with your customer on your behalf, and offering a date which suits them. 

our products

Next day

Because we understand that Next Day delivery can influence consumer purchasing decisions, especially on distress purchases, such as white goods, we offer a Next Day delivery service, Monday to Saturday, to 98% of the UK mainland, offering you real market differentiation.

What’s more, you can take orders as late as 9pm and guarantee next day delivery for your customers.

2 day

With a Monday to Saturday delivery service, your customer selects their delivery date at checkout, and we provide certainty of delivery 2 days later, keeping your customer informed about their delivery via our contact strategy.

We can receive your product into any of our four hubs: Wigan, Worcester, Airdrie or Enfield and provide you with 98% coverage of the UK within 2 days.

3 day

Guaranteed delivery with pre-booked dates for your customer.

For retailers with fluctuating volumes and/or with warehouses in more remote areas, we can receive your product into the delivery base closest to you and still provide you with full 98% coverage, providing a consistent nationwide delivery service.

And just as our Next Day, 2 day and Diary Booking Service, our full range of in-home services are available for you to offer convenience to your customer.

Diary Booking

We offer a diary booking service for you, this particularly suits retailers where the product is a direct shipment from manufacturer or vendor.

We arrange the delivery directly with your customer when the items are received into our network.

Collections

Our Diary Booking service provides a convenient solution for booking collections with your customer, you give us the details and we will make the arrangements on your behalf.

The collected items are returned to your designated returns centre.

Out of Area

Our delivery and collection service to Northern Ireland, Isle of Wight, Scottish Highlands and Islands, Isles of Scilly, Eire, Isle of Man and Channel Islands.

The service is arranged directly with your customer when the goods arrive at our local delivery depot.

Service

    • Local product receipts providing full geographic coverage
    • Delivery and collection booking service with your customer
    • Electronic POD
    • Collect & Recycle
    • Return to Vendor

in-home services

PRIDE in our service

"Our priority is delivering great service to you and your customers"

  • Room of choice
  • Unpack and inspect
  • Positioning
  • Assembly and installation
  • Take away packaging
  • Collect & Recycle
  • Returns
  • WEEE disposal

Our standard service is to the room your customer chooses and we offer a range of added-value services for you to offer to your customer, making life easier by providing convenience, and giving them a great delivery experience.

All of our crews are trained to deliver and assemble your range of products, which means that from installing a washing machine, assembling a reclining chair or setting up a new TV and connecting devices, we provide a professional and consistent service for your customers, nationwide.

Unpacking and inspecting products ensures that your customer is happy with the product at the time of delivery, increasing customer satisfaction.

Offering a collection service on their old electrical appliance at the time of delivery of the new, is not only handy for your customer but our disposal service supports your WEEE obligations too.

Our assembly and installation services enable your customer to be ready-to-go with their new dishwasher or king size bed frame and mattress, no need for further tradesmen appointments, a one-stop shop to delight your customer with their new purchase.

customer experience

Even if your customer selected their delivery date at the point of sale we want your customer to be reassured that their service is confirmed.
We give your customer a timeslot, that way they can get on with the rest of their day.

Here’s how it works:

  • The day before delivery we send your customer an SMS message and email confirmation message with the delivery date, along with the 4-hour timeslot, for your customer’s convenience
  • On the morning of delivery we send your customer a reminder message, again with the timeslot via SMS and email.
  • Our crew call en-route to your customer within an hour of the delivery, introducing themselves and confirming the product and services that are being delivered.
  • Customers on a Next Day service are contacted on the morning of delivery and again from our crew en-route to your customer’s home.